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Wal-Mart Complaint - Customer service
Wal-Mart Complaint

Wal-Mart Complaint


Customer service

I will first start to say that i am not one to write a review. I was in a walmart the other night to pick up an online purchase my wife and i had delivered to the store. I got to the pick up services department and gave all my information. they could not locate it. No big deal within a few minutes the gentleman behind the counter was able to locate it. I then had to get a couple other things in the store, and he said oh just hold onto this receipt and when you are done we can get this product out to your vehicle. OK cool i say! I came back after about 15 minutes and no one is to be found but i can see they brought my purchase out. Awesome its here but no one to be found?? i run into a randon employee and ask can someone help me out to get this to my vehicle?? Well she doesnt work in that deparment, so she was going to find the correct person. I wait a minute or so, and see another employee. She looks at me like she should ask if i need something, but doesnt. I then ask do you know where the people would be to help me with this item i bought. She then proceeds to tell me tghat she is off the clock, But oh this lady down here is in the deparment. However she is helping another customer and then they both disappear..... then comes along another employee.... this guy actually says anything i can do for ya?? Sure well im trying to get this item too my truck but i cant seem to find anyone to get this out there. His initial thought was go find the correct person, but instead says ehh ill just do it for ya it would be way easier to just go ahead and get it done. Well now thats a smart thinker!!!! i am mainly writing this review to give this guy a little praise!!!!! i asked him what department he was in and he said electronics. Well thats funny he was probably heading to the break room and he stopped to take care of a customer unlike evreyone else!!! his name is daniel and i was very impressed with his customer service. Now for the Kicker!!!!! this all happened not more the 30 minutes after i first walked in and the store manager was having a pep talk with employees about customer service and helping employees!!!!!!!!!! YEAH THAT REALLY SUNK IN!????!!!!!! I think This guy Daniel should get a little something for his efforts!!

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