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Wal-Mart Complaint - Extremely poor customer service
Wal-Mart Complaint

Wal-Mart Complaint

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Extremely poor customer service


After tonight my sister and I will never go to walmart again. This happened at 4051 Nicholasville rd in lexington ky. We were shopping for ourselves and also for our father who is handicapped. There was only 2 registers open and about 20 people in line waiting. When we finally got to check out we rung our fathers items separately because he gave us his credit card to use. The machine would not read his card and so was entered manually because of this the cashier said my father had to be present to buy the items which is ridiculous because if my father could he would have came and got them himself in the first place. I ended up buying the items myself. When my sister wen to check out she ask for a pack of cigarettes and was ask for her ID which was fine but the cashier then would not sell them to her because her license was expired. Her license is suspended but that doesn't mean her license is fake. So it was proved to us tonight that if your license is suspended then your not allowed to buy cigarettes, alcohol or R rated movies because you license is considered "invalid". Both of these "policies" are a joke and we will not shop here or any walmart anymore.


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