Wal-Mart Complaint

Wal-Mart Complaint

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Humiliated and Disrespected


Today March 20th at 3;15 PM at the Walmart at 38th Street and Thomas in Phoenix AZ I just finished shopping and was ready to check out , there were about 5-6 checkout lanes open and each lane had at least 5 customers waiting to checkout. I looked at the jewelry counter and there were 2 African American women working that department and no I am not prejudice in any manor we are all human , our family is very diverse, anyway one of the clerks was helping a man and the other girl was just standing there so I asked her if she would check me out I had 7 items , she said no she was on a break and as I was walking to the checkout lane less than 10 feet from the jewelry department I heard another African American woman say come on she is going to check us out and they walked over to the clerk that said she was on a break and she was cashing them out so I went back over to the jewelry department and the clerk give me a nasty look and then said she would check me out, by this time the man that the other clerk walked away and seemed to be upset about something and the clerk that was helping him started to put on lip stick when her and the other clerk started saying why would someone come to them to be checked out they were the jewelry department and if it was only one item it would be ok and it was not their job to check someone out with more than 1 item all the customers within ear shot had stopped to listen to their conversation and it was very embarrassing to me as well as left me feeling Humiliated and disrespected, I did speak to a young man that said he was a manager and just got off of work and was very willing to help and was going to go speak to the current manage regarding the issue so I left and went home feeing horrible
I too work in retail and would never treat a customer as I was treated or I would be terminated immediately. I will go back in and if I see these two still there I will no longer shop at Walmart if this is the type of employees they choose to employ. I hope the film for this incident is pulled and used as a tool of how not to treat a customer.


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