Wal-Mart Complaint

Wal-Mart Complaint

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Terrible online customer service - Intex Easy Set Pool


In early July, I ordered a swimming pool off of the Walmart website. It was a great deal - the pool, which normally sells for $399, was marked down to $250, with free shipping to your door! We waited for the pool to arrive, but alas, no pool came. Upon calling customer service, it was determined that the shipping company *lost* the pool (how the h*ck do you lose a large, heavy pool??) So, the Walmart associate ordered us another pool and placed a rush on the order.

Again, we waited, and waited. Never received notice that the thing even shipped. So, another call was placed to customer service, and this time we were told the pool was now on back order and they would ship one as soon as it was available. More waiting. Then, out of the blue, we received an email stating our order had been cancelled as the pool was out of stock!!! When checking the Walmart website, lo and behold, there was a listing for the very pool, at the original price of $399! So, another phone call to customer service. I was told that there was a glitch in the website listing, and that it would soon state "out of stock". I just checked the website again, 2 weeks later, and the pool is still listed at $399, not as "out of stock".

Looks to me as though Walmart didn't want to honor the amazing price of $250 and found a way out of it. I'll NEVER order online from Walmart again.


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