Walmart Vision Center - Vision Center, eye glasses
By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in. The vision attendant was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she snidely replied, "I really don't understand what the problem is with the glasses." Ummm, do they *train* these people in customer service??? Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in. So, I got up, walked down to customer service, and low and behold, there I found a manager!! Imagine that? A manager in a store! The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. The lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, "for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses???" Thank goodness the kind manager was still there and promptly refunded me the additional $20. So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and off-kilter hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true.
CONTACT THIS BUSINESS
BUSINESSES REPLY HERE
More Wal-Mart reviews
- Great Value 100 clear cups
- Walmart N. Armenia Tampa, Florida
- Canceling online order
- Wal-Mart 1960- rude cashier
- Auto services
- Did not match online prices.
- Improperly sealed bottom seam on pretzels
- Did not give all of my bags after I paid
- disappointed in Wytheville Virginia walmart
- Sweet stripe mints
- Ignorant Eployee
- discontinued product
- Not ripe watermelons for sale...
- Staffing Issue's
- WalMart Can't Handle Bad Reviews
- Dont buy from Walmart Vision
- COMPLANINT ABOUT VISION CENTER IN LEWISVILLE TX
- Walmart Vision Center
- Vision Center review
- WAl-MArt Vision Center review
- Your eyeglass product just fell apart
- Harry Rowe -Supv. Vision Dept.
- I was ripped off
- WALMART VISION CENTER-Warranty Sucks
- Terrible experience at eye doctor
- Unbelievably Poor Service!!
- vision center
- Uacceptable Eye Exam
- employees at the vision center are not friendly, very bad.
How It Works
COMPLAINTS RESOLVEDThousands of Businesses of all sizes and millions of customers use MeasuredUp
It's free and easy to put MeasuredUp to work for you