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Wal-Mart Complaint - Walmart bans consumer for protecting child from abuse
Wal-Mart Complaint

Wal-Mart Complaint

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Walmart bans consumer for protecting child from abuse


My son recently witnessed a child being abused in Walmart, Wilkes Barre PA, Sunday may 15, 2011. He approached the child abuser and warned that he would contact police. She of course became irate. He contacted police and while waiting for police to arrive, he remained in the same area as the abuser to ensure that he could point her out when police arrived. The abuser realized that he was monitoring her actions, and went to customer service to report my son and was escorted out by three undercover personnel. My son attempted to speak to the undercover to explain what had happened, only to be told that he needed to leave. He did not leave because he wanted to make sure that, again, he could point this woman out to police. The undercover personnel did everything they could in an attempt to intimidate and bully. They threatened a charge of harassment. When the police arrived, they spoke to my son and mostly to the undercover security and ultimately, my son was then presented with a document that he was told he HAD to sign. The document stated that if he is found on the property in the next three years, he would be charged with trespassing. In summary, because Walmart's undercover security staff acted inappropriately, and disregarded my son's attempt to obtain assistance for this small child, he is now banned from entering Walmart. Walmart staff treated my son as a criminal, and offered "protection" to a child abuser. I would like to mention that I WAS THERE. I was present and spoke to one employee who refused to listen or take a statement from my son. He was simply banned. This was an "incident" and security should have taken a statement...and handled appropriately, and no one should have been banned for attempting to make sure that a child abuser did not just walk away before police arrive. There was no harassment. She was simply monitored for identification purposed.


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