Wal-Mart Complaint

Wal-Mart Complaint


walmart has differing levels of customer service lawrencevill ga, charles store manager - returning a item without reciept was forced to buy in same depatment

I shop Walmart constantly, to keep receipts is a big chore for I shop a lot of places, the way I have done shopping is return for merchandise credit, when I went to return a life vest they said "go to sporting goods and get your merchandise for exchange, I needed a boat anchor but that's all, i was told you cant use balance in any dept but sporting goods, I don't like being forced to buy this or that, I like to decide after all I shop Walmart for a lot of things, that was bad customer service, he "Charles, manager said, I don't have to take it back, I was shown the return policy on the wall, I ask him to show me where it states this
,he pointed to the with receipt , I told him we are past that already so show me where it states I have to use it in the same department, he couldn't and sais "it was according to each store, incredible violation of store policy, I stated I had just bought items in sporting goods and taken them to my car and remembered to get exchange, the customer service person said she could void one of the items and rering with one missing,she did that and said I owed 5.00, incredible violation of policy, I would not have a receipt for the item, which leads to the manager saying ring up the anchor and give him the rest on gift cardses, when she did that it showed I had 3 returns without receipt, which 1 was a few cans of alpo and my dog like gravy train and tow other I tems less than 5.00, I stated that is a new hidden policy and that a lot ,75%of customers would be irate when they get this news as I was, I usual stop by and get a merchandise credit and use it along with my cash, I just shook my head, there were about 15 customer behind me that were not even put off by the hold up because it was so similar to their problems too, top it off with the next person in line being given a merchandise receipt without original receipt to use where ever, Charles at Lawrenceville store was owned but
if this isn't bad service correct me ,I sold electronics at th 5th largest dept store in the world
at that time "richs dept shore, lenox sq" and would violate a policy "though not spelled out, two make my customer happy at any rate
I couldn't buy a boat anchor somewhere else but I will be finding another source for my shopping long story but it isn't about money ...

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