DOUGLAS, GA: I rarely visit Walmart anymore because of (1) high prices, (2) nasty, dirty, low-life customers (3) customers’ crying kids, (4) no personal assistance on the floor and (5) poor quality Chinese merchandise. I avoid their filthy restroom, too. Nevertheless, I avoided dirty customers and crying kids by arriving after 11pm to buy groceries. I shopped for several perishables that I nearly abandoned. The few cashiers that WM cares to pay were forced off their registers via shutdowns and by a stressed out supervisor. (Hey, CEO’s in Bentonville. Sacrifice a few of your millions to pay the cashiers a little overtime.)
After eventually finding a human cashier, I refused to budge from her closed line. She was stranded because her register shut down in the middle of a two-item transaction. Bentonville didn’t want to pay her one cent of OT, so they cut her off. She told me to use the self-checkout. I said, “I refuse to use those. Those are cheating you out of your job. WM would like nothing better than to replace all of you with auto-checkouts and put you in the unemployment line.” I forgot to add that they would probably cheat them out of their unemployment compensation, too. (I couldn’t have used the self-checkout anyway. My debit card has to be typed into the system.) After several minutes of waiting, someone located another cashier for the long line. The auto-checkout lines were longer.
Nevertheless, I became very angry with those greedy bigwigs in Bentonville. While they bask in their profits, their employees are treated like animals and are paid poorly for it. WM avoids paying them benefits. Employees’ poor treatment filters down to the customers. Customers vent to the employees. The employees can’t win.
WM is probably too arrogant and as a result, regards itself as “untouchable” enough to take my complaint seriously. It’s trying to survive on an old reputation, which is no longer applicable.
I buy cleaning needs at Dollar Tree. I buy snacks and beverages at Dollar General. I buy pet food at Tractor Supply since I receive a generous discount as a breeder. I do all I can to avoid WM and its high prices and poor service. I force myself to shop at WM when I need a large quantity of groceries. WM’s grocery has everything I need but I question if it is worth the hassle.
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