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Wal-Mart Support Ticket - Walmart security complaints

Wal-Mart Support Ticket

Walmart security complaints

Created By: curtis35's Picture curtis35 Last Reply: Me1975's Picture Me1975
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 10 months ago
Department: N/A Replies: 2

My son recently witnessed a child being abused in Walmart, Wilkes Barre PA. He approached the child abuser and warned that he would contact police. She of course became irate. He contacted police and while waiting for police to arrive, he remained in the same area as the abuser to ensure that he could point her out when police arrived. The abuser realized that he was monitoring her actions, and went to customer service to report my son and was escorted out by three undercover personnel. My son attempted to speak to the undercover to explain what had happened, only to be told that he needed to leave. He did not leave because he wanted to make sure that, again, he could point this woman out to police. The undercover personnel did everything they could in an attempt to intimidate and bully. They threatened a charge of harassment. When the police arrived, they spoke to my son and mostly to the undercover security and ultimately, my son was then presented with a document that he was told he HAD to sign. The document stated that if he is found on the property in the next three years, he would be charged with trespassing. In summary, because Walmart's undercover security staff acted inappropriately, and disregarded my son's attempt to obtain assistance for this small child, he is now banned from entering Walmart. Walmart staff treated my son as a criminal, and offered "protection" to a child abuser. I would like to clarify that I WAS THERE to witness and to speak to a security personnel who had total disregard for the event that had taken place. His concern and focus was to fill out a form banning a consumer for wanting to make sure he would be able to point out a child abuser to police. His statement was "I dont care about the police, or who you called". He should have taken a statement from us, he should have taken our information as this was an unfortunate incident that took place in the store. The consumer should not be banned for coming to the aide of a child being hurt.


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