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Wal-Mart Support Ticket - Conover, North Carolina - dangerous product

Wal-Mart Support Ticket - Conover, North Carolina

dangerous product

Created By: terri2910's Picture terri2910 Last Reply: terri2910's Picture terri2910
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0

Bought an Emerson tv 19" dvd combo on 10-8 that interfered with my DSL signal and cable reception; when Charter Cable came to check out the issue, the technician received a small electrical shock from the tv. He encouraged me to return the tv- 17 days after we made the purchase- due to the backfeed of power being emitted from the set. When we went to return, the customer service clerk found the receipt from the initial transaction but still refused to give us anything more than the current clearance price of this inferior product in the form of a gift card. The interaction was unpleasant and the clerk did not apologize and was not very courteous despite the fact that someone could have been seriously injured. I wrote a more detailed account on the blog for MeasuredUp that explains the surrounding events in a more detailed fashion. Very displeased with the product, and with the service and attitude when I tried to bring it to Walmart's attention. Thank you. Terri Mitchell


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